Question 1

How do I book a class?

Accepted Answer

You can browse classes by category, location, or date. Once you find a class you like, click "Book Now", choose your number of spots, and complete payment — it's that easy!

Question 2

Can I book for a friend too?

Accepted Answer

Yes! You can reserve multiple spots in a class. Just adjust the quantity when booking. Some providers even offer promo codes for group bookings!

Question 3

Where can I find my class details after booking?

Accepted Answer

Once booked, your class details will appear under "My Bookings" in your account. You'll also get a confirmation email with all the info you need.

Question 4

What if a class gets canceled by the provider?

Accepted Answer

If a provider cancels a class, you'll be notified automatically and issued a full refund — no action needed on your part.

Question 5

How do promo codes work?

Accepted Answer

Promo codes can be entered at checkout. Some codes apply only to:
• Specific classes or providers
• Group bookings (e.g., 2+ spots)
• First-time users

Question 6

What are class packages, and how do they work?

Accepted Answer

Packages let you buy multiple classes upfront (e.g., 5, 10, or 20 classes) at a discount. You can apply your credits to future bookings with that provider.

Question 7

Do class packages expire?

Accepted Answer

Yes. Each package comes with an expiration:
• 5-class: 60 days
• 10-class: 90 days
• 20-class: 180 days

(Note expiration period starts from the purchase date.)

Question 8

When do I get charged?

Accepted Answer

You're charged at the time of booking. For packages, you're charged once upfront, and you can redeem class credits later.

Question 9

Who do I contact if something goes wrong?

Accepted Answer

If you have any issues with a booking, class, or provider, just reach out to us via support@trainn.pro, and we'll take care of it. Expect response within 24 hours.

Question 10

What is your cancellation policy?

Accepted Answer

You can cancel your booking up to 24 hours before the scheduled class time for a full refund. Cancellations made less than 24 hours before the class will not receive a refund. No-shows will not receive a refund. For recurring bookings, each individual session follows the same cancellation policy. To cancel your booking, please log in to your account and navigate to your bookings and click the Cancel button.

Question 11

What happens if there are no more slots available?

Accepted Answer

If a class is fully booked, you can join the waitlist by clicking the 'Join Waitlist' button on the class page (feature pending). You'll be automatically notified if a spot becomes available due to cancellations. You can also browse similar classes with the same coach or explore alternative time slots. We recommend booking early to secure your preferred spots.

Question 12

What happens if I didn't get a refund?

Accepted Answer

If you haven't received your expected refund, please check your payment method as refunds typically take 3-5 business days to process. Contact our customer support team (support@trainn.pro) with your booking information (class, date, price), and we'll investigate the issue immediately. We'll provide you with an expected resolution timeline.

Question 13

Does your company provide insurance?

Accepted Answer

We recommend that participants have their own personal health and accident insurance. Our providers are expected and encouraged to maintain professional liability insurance.

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